Return Policy
At Golden Grey we want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
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You may return most items within 7–14 days of receiving your order.
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Items must be unused, in the same condition you received them, and in the original packaging.
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Certain items, such as personal care products, clearance items, and custom orders, are non-returnable.
Exchanges
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If you ordered the wrong size or item, we’re happy to exchange it (subject to stock availability).
Refunds
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Once we receive and inspect your return, we will notify you.
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Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or damaged item).
How to Start a Return
To initiate a return, please contact us at return@goldengrey.co.za / 0796927173 with your order number.